HANNY WADHI, Yohanes Paulus; PEONG, Hersanius Kurnia. Implementation of the HEAT Method in Handling Complaints at the Front Office of Luwansa Beach Resort. AKSIOMA : Jurnal Manajemen, [S. l.], v. 5, n. 1, p. 10–21, 2026. DOI: 10.30822/aksioma.v5i1.4993. Disponível em: https://www.journal.unwira.ac.id/index.php/aksioma/article/view/4993. Acesso em: 29 jun. 2026.