Assessing urban waterfront public space service quality using importance performance analysis (IPA)

Lintang Suminar; Difa Ayu Balqist Ramadhani; Dhimas Endriyanto

doi:10.30822/arteks.v9i2.2868

Authors

Lintang Suminar Urban and Regional Planning Program, Faculty of Engineering, Universitas Sebelas Maret, Surakarta, Indonesia , Urban and Regional Planning Program, Faculty of Engineering, Universitas Sebelas Maret, Surakarta, Indonesia https://orcid.org/0000-0002-1587-7417 (unauthenticated)
Difa Ayu Balqist Ramadhani School of Architecture, Planning and Policy Development, Institut Teknologi Bandung, Indonesia , School of Architecture, Planning and Policy Development, Institut Teknologi Bandung, Indonesia
Dhimas Endriyanto Urban and Regional Planning Program, Faculty of Engineering, Universitas Sebelas Maret, Surakarta, Indonesia , Urban and Regional Planning Program, Faculty of Engineering, Universitas Sebelas Maret, Surakarta, Indonesia

DOI:

https://doi.org/10.30822/arteks.v9i2.2868

Keywords:

Importance performance analysis, Public space, Urban park, Waterfront

Abstract

The urge for urban public space evolved in increasingly dense cities. Tirtonadi Dam Park is a waterfront-designed urban park located on Bengawan Solo riverbank area. To support the activities, adequate infrastructure must be provided. The objective of this study was to assess Tirtonadi Dam Park's service quality as an urban public space and suggest methods to improve it to promote local communities' economic development. The variables—infrastructure, access & linkage, comfort & images, use & activity—were evaluated and compiled into 16 indicators. Based on user perceptions, Importance Performance Analysis (IPA) was employed to determine the performance and importance levels of predetermined variables. The findings demonstrated that vegetation, infrastructure for the disabled, and drainage and water systems all dropped into the "concentrate here" quadrant, necessitating further development to enhance quality and add more supporting facilities. Furthermore, the quality of security, environmental cleanliness, pedestrian paths, recreational facilities, informal sectors, lighting facilities, and transportation lies in the “keep up the good work” quadrant so that they should be maintained. Enhancing waterfront facilities with leisurely and recreational features can increase the number of visitors. Improving urban areas and incorporating the surrounding communities in all phases of development will be crucial, with the potential to enhance their economic circumstances.

Downloads

Download data is not yet available.

References

Adi Nugroho, Yoga, and Muhammad Sani Roychansyah. 2022. “Pengukuran Tingkat Kualitas Elemen Placemaking Pada Ruang Terbuka Publik Kawasan Tepi Air Tapak Kota Ternate Melalui Pendekatan Importance Performance Analysis.” Gorontalo Journal of Infrastructure & Science Engineering 5 (2): 73–86.

Aini, Q., H. Marlina, and A. Nikmatullah. 2019. “Evaluation of Accessibility for People with Disability in Public Open Space.” In IOP Conference Series: Materials Science and Engineering. Vol. 506. Institute of Physics Publishing. https://doi.org/10.1088/1757-899X/506/1/012018.

Ali, Salina Mohamed, and Abdul Hadi Nawawi. 2009. “The Social Impact of Urban Waterfront Landscapes: Malaysian Perspectives.” Proceedings REAL CORP, 529–33.

Aly, Dalia, and Branka Dimitrijevic. 2022. “Systems Approach to the Sustainable Management of Urban Public Parks.” Urban Forestry and Urban Greening 68 (February). https://doi.org/10.1016/j.ufug.2022.127482.

Bambó Naya, Raimundo, Pablo de la Cal Nicolás, Carmen Díez Medina, Isabel Ezquerra, Sergio García-Pérez, and Javier Monclús. 2023. “Quality of Public Space and Sustainable Development Goals: Analysis of Nine Urban Projects in Spanish Cities.” Frontiers of Architectural Research 12 (3): 477–95. https://doi.org/10.1016/j.foar.2023.01.002.

Basha, Rozafa. 2015. “Disability and Public Space-Case Studies of Prishtina and Prizren.” International Journal of Contemporary Architecture 2 (3). https://doi.org/10.14621/tna.20150406.

Binns, Tony, and Etienne Nel. 2002. “Tourism as a Local Development Strategy in South Africa.” Source: The Geographical Journal. Vol. 168.

Chen, Lihua, and Yuan Ma. 2023. “How Do Ecological and Recreational Features of Waterfront Space Affect Its Vitality? Developing Coupling Coordination and Enhancing Waterfront Vitality.” International Journal of Environmental Research and Public Health 20 (2). https://doi.org/10.3390/ijerph20021196.

Erçin, Çilen, and Luqmaan Fihri Abdallah. 2023. “Analyzing User Satisfaction and Perception for the Sustainable Development of Mama Ngina Waterfront in Kenya.” Revista Amazonia Investiga 12 (66): 116–33. https://doi.org/10.34069/ai/2023.66.06.12.

Esmailpour, Javad, Kayvan Aghabayk, Mohammad Abrari Vajari, and Chris De Gruyter. 2020. “Importance – Performance Analysis (IPA) of Bus Service Attributes: A Case Study in a Developing Country.” Transportation Research Part A: Policy and Practice 142 (December): 129–50. https://doi.org/10.1016/J.TRA.2020.10.020.

Herjuna, Wisnu. 2020. “Bendung Tirtonadi, Wajah Baru Kota Solo.” https://Www.Djkn.Kemenkeu.Go.Id/Kpknl-Surakarta/Baca-Artikel/13077/Bendung-Tirtonadi-Wajah-Baru-Kota-Solo.Html. May 12, 2020.

Hong, Yan, Gangwei Cai, Zhoujin Mo, Weijun Gao, Lei Xu, Yuanxing Jiang, and Jinming Jiang. 2020. “The Impact of Covid-19 on Tourist Satisfaction with B&b in Zhejiang, China: An Importance– Performance Analysis.” International Journal of Environmental Research and Public Health 17 (10). https://doi.org/10.3390/ijerph17103747.

Itair, Mohammed, Isam Shahrour, and Ihab Hijazi. 2023. “The Use of the Smart Technology for Creating an Inclusive Urban Public Space.” Smart Cities 6 (5): 2484–98. https://doi.org/10.3390/smartcities6050112.

Jun, Jinhyun, and Minkyung Song. 2023. “Study on the Redevelopment of the Hangang River Waterfront from an Urban Resilience Perspective.” Sustainability 15 (19): 14249. https://doi.org/10.3390/su151914249.

Jung, Chuloh, Jihad Awad, and Nahla Al Qassimi. 2021. “Analyzing the Users’ Satisfaction Levels and Perceptions of the Dubai Water Canal for Future Waterfront Development in UAE.” Future Cities and Environment 7 (1). https://doi.org/10.5334/fce.134.

Kaliey, Natalia M., Gisella A. Dapas, and Rogi D. Gabriel. 2024. ‘City Image Shaping Elements in Manado’s Megamas’. Journal of Architecture and Human Experience 2 (1): 1–8. https://doi.org/10.59810/archimane.v2i1.33.

Khudhayer, Wael A., Awni K. Shaaban, and Nur Sabahiah Abdul Sukor. 2019. “Optimization of the Shading Efficiency in the Urban Spaces in Hot Arid Climate Regions.” Archnet-IJAR 13 (2): 444–58. https://doi.org/10.1108/ARCH-12-2018-0038.

Kosuru, Srivalli, and Shankar B. 2022. “Public Perception of Riverfront Public Spaces in Vijayawada City.” International Journal of Humanities and Social Science 9 (1): 59–74. https://doi.org/10.14445/23942703/ijhss-v9i1p109.

Lee, Sungduck. 2022. “The Safety of Public Space: Urban Design Guidelines for Neighborhood Park Planning.” Journal of Urbanism 15 (2): 222–40. https://doi.org/10.1080/17549175.2021.1887323.

Li, Junyi, Ziluo Huang, Dulai Zheng, Yujie Zhao, Peilin Huang, Shanjun Huang, Wenqiang Fang, Weicong Fu, and Zhipeng Zhu. 2023. “Effect of Landscape Elements on Public Psychology in Urban Park Waterfront Green Space: A Quantitative Study by Semantic Segmentation.” Forests 14 (2). https://doi.org/10.3390/f14020244.

Liem, Yoseph, and Reginaldo Chistophori Lake. 2018. ‘Pemaknaan Ruang Terbuka Publik Taman Nostalgia Kota Kupang’. ARTEKS : Jurnal Teknik Arsitektur 2 (2): 149–58. https://doi.org/10.30822/arteks.v2i1.48.

Liu, Xiaojia, Xi Chen, Yan Huang, Weihong Wang, Mingkan Zhang, and Yang Jin. 2023. “Landscape Aesthetic Value of Waterfront Green Space Based on Space–Psychology–Behavior Dimension: A Case Study along Qiantang River (Hangzhou Section).” International Journal of Environmental Research and Public Health 20 (4). https://doi.org/10.3390/ijerph20043115.

Luo, Xin. 2022. “Protecting and Scaffolding: How Parents Facilitate Children’s Activities in Public Space in Urban China.” ECNU Review of Education 5 (2): 242–57. https://doi.org/10.1177/20965311221084116.

Malloy, Robin Paul. 2015. “Land Use Law and Disability.” https://landuselawanddisability.syr.edu/wp-content/uploads/2017/07/Land-Use-Law-and-Disability-Essay-1.pdf.

Martilla John A., and James John C. 1988. “Importance Performance Analysis.” Journal of Marketing 41 (1): 77–79.

Muljadinata, Albertus Sidharta, and Bayu Widiantoro. 2023. ‘Karsten’s Work as a City Branding Strengthener for The Semarang City, Indonesia’. Journal of Architecture and Human Experience 1 (1): 11–22. https://doi.org/10.59810/archimane.v1i1.2.

Mullenbach, Lauren E. 2022. “Critical Discourse Analysis of Urban Park and Public Space Development.” Cities 120 (January). https://doi.org/10.1016/j.cities.2021.103458.

Ntakana, Khululekani, Sijekula Mbanga, and Brink Botha. 2022. “The Significance of Safety and Security in Urban Public Space Design for Sustainability.” Journal of Public Administration 57 (2): 101–10.

Polajnar Horvat, Katarina, and Daniela Ribeiro. 2023. “Urban Public Spaces as Restorative Environments: The Case of Ljubljana.” International Journal of Environmental Research and Public Health 20 (3). https://doi.org/10.3390/ijerph20032159.

Polina Vietrova, Pavlo Vasyliev, and Larysa Maksymiv. 2023. “Participatory Design Method for Improvement of Urban Public Spaces – Case Study.” ACTA SCIENTIARUM POLONORUM - Architectura Budownictwo 21 (3). https://doi.org/10.22630/aspa.2022.21.3.18.

Rahman, M A, and A R Ennos. 2016. “What We Know and Don’t Know about the Cooling Benefits of Urban Trees.” United Kingdom.

Setiadi, Amos. 2018. ‘Implementation Strategy of Waterfront Concept in Kupang City’. ARTEKS : Jurnal Teknik Arsitektur 3 (1): 1–12. https://doi.org/10.30822/arteks.v3i1.49.

Sever, Ivan. 2015. “Importance-Performance Analysis: A Valid Management Tool?” Tourism Management 48 (June): 43–53. https://doi.org/10.1016/j.tourman.2014.10.022.

Singarimbun, M, and Efendi. 1995. Metode Penelitian Survey. Jakarta: PT. Pustaka LP3ES.

Syahrir, Yusri. 2021. “Towards an Effective Participatory Process for a Sustainable Urban Waterfront Development.” Communication in Humanity and Social Science 1 (1): 1–6. https://doi.org/10.21924/chss.1.1.2021.6.

Toronto City Council. 2021. “Toronto Accessibility Design Guidelines.” Toronto. https://www.toronto.ca/wp-content/uploads/2021/08/8ee5-Revised-TADG.pdf.

Traboulsi, Chirine, Mostafa Khalifa, Eslam El Samahy, Khaled El-Daghar, and Mary Felix. 2023. “URBAN WATERFRONT REVITALIZATION THROUGH LANDSCAPE DESIGN ENHANCING SOCIAL-CULTURAL CONDITIONS OF EL-MINA, TRIPOLI.” Architecture and Planning Journal (APJ) 29 (1). https://doi.org/10.54729/2789-8547.1189.

Wang, Yuan, Bart Julien Dewancker, and Qianlong Qi. 2020. “Citizens’ Preferences and Attitudes towards Urban Waterfront Spaces: A Case Study of Qiantang Riverside Development.” Environmental Science and Pollution Research 27: 45787–801. https://doi.org/10.1007/s11356-020-10419-6/Published.

Xi, Tianyu, Huan Qin, Weiqing Xu, Tong Yang, Chenxin Hu, Caiyi Zhao, and Haoshun Wang. 2023. “Constantly Tracking and Investigating People’s Physical, Psychological, and Thermal Responses in Relation to Park Strolling in a Severe Cold Region of China—A Case Study of Stalin Waterfront Park.” Sustainability (Switzerland) 15 (9): 1–28. https://doi.org/10.3390/su15097043.

Yuting, Yin, Shao Yuhan, Lu Huilin, and Han Yun. 2022. “Environmental Drivers of the Vital Urban Coastal Zones: An Explorative Case Study Based on the Data-Driven Multi-Method Approach.” https://doi.org/https://doi.org/10.3389/fevo.2022.962299.