Analysis of the Role of Training in Improving the Quality of Management Staff at Rokan Hulu Regency Regional General Hospital (RSUD)

Abstract

This study aims to analyze the role of training in enhancing the quality of human resources among administrative staff at the Rokan Hulu Regency Regional General Hospital (RSUD). A qualitative approach was employed, utilizing observation, interviews, and documentation. Informants were selected via purposive sampling from among employees who had participated in training over the past three years. Data analysis involved data reduction, data presentation, and conclusion drawing, supported by ATLAS.ti version 25. Based on the informants' experiences and perceptions, the results indicate that training yields benefits by enhancing knowledge, skills, analytical capabilities, motivation, professionalism, and work commitment. Training also assists employees in aligning their competencies with the demands of their tasks and positions. Consequently, these findings demonstrate that training plays a role in improving the quality of human resources among the administrative staff at the Rokan Hulu Regency RSUD.